Vital Image Technology, Inc.
-- VITAL Access
is now part of
eGistics,Inc.

Welcome! On December 7, 2007, eGistics and Virtual Image Technology--VITAL Access, two leaders in hosted image and data archive solutions, were merged.  Combining our two companies' broad range of capabilities provides a platform to deliver unprecedented innovation in hosted archive and delivery technology. 

eGistics' goal is to create compelling value for Virtual Image Technology--VITAL Access clients in areas that are tremendously important to their success and growth.  The combined company has the expertise, solutions and scale to support businesses in a number of areas including financial services, insurance, healthcare, consumer goods and more. 

We invite you to use the menu at the top of this page to learn more about eGistics.  Meantime, the eGistics team looks forward to working with you.

Frequently Asked Questions

Why did eGistics acquire Virtual Image Technology--VITAL Access?

Both companies have been strong, and together we will be even stronger.  The combination of Virtual Image Technology's VITAL Access services with eGistics' hosted archive solutions results in a client value proposition unrivaled in the market today.

The acquisition also builds on eGistics' strong growth in hosted archive solutions.

Going forward, we are in the enviable position of having numerous market leading solutions -- supporting a broad range of business applications -- along with a fantastic group of employees working together to deliver increased value for our clients.

Who  is eGistics?

eGistics pioneered the use of on-demand image and data archive, management and delivery services in our target markets.  Today, eGistics archive tens of billions of images and supports mission-critical payments and document automation applications for a range of businesses, including several of the world's leading financial services firms.

Where is eGistics located?

eGistics is headquartered in Dallas, Texas where we  maintain our operations center and one of our two hot-mirrored, fully redundant data centers. Our other mirrored data center is in California.

As a VITAL Access customer, how does the acquisition affect me?

You should see no immediate change in your current services.  You will still access your image data exactly as you have always done.  In the coming months, the URL address will change from "…vimagetech.com" to "…egisticsinc.com".  We will notify you well in advance of any changes in the access URL to give you time to manage the change within your own organization.  For now, your access URL will remain unchanged.

Does eGistics offer more services than Virtual Image Technology--VITAL Access did?

Yes.  This acquisition provides more options for Virtual Image Technology--VITAL Access clients.

eGistics offers a broad range of hosted image and data archive and delivery solutions that support mission-critical applications in areas such as payments, receivables, healthcare, and lending.  We also have a strong track record in delivering electronic workflow and intra-day decisioning capabilities that increase productivity, accelerate exceptions resolution and enhance service to customers. 

Click here to learn more about the eGistics solutions suite.

Who do I call for support for my Virtual Image Technology--VITAL Access services

You support needs will continue to be handled by professionals who know your business requirements. You can obtain support as follows:

E-mail: vitalsupport@vimagetech.com

Normal support hours are 8 a.m. to 5 p.m. Eastern Time, Monday thru Friday.

Will my invoice change? Where do I send my payments now?

Yes, your invoice is  now issued by eGistics.

The new remittance address is:

eGistics, Inc.
17304 Preston Road
Suite 550
Dallas, Tx 75252

Will the merger impact my customer service levels?

eGistics is striving to keep the acquisition transparent to you in terms of your service and customer support experience.  We have retained key Virtual Image Technology--VITAL Access personnel to ensure that customer support capabilities are not affected.  Backed by our own experienced support staff, the retained Virtual Image Technology personnel will continue providing excellent support should you need it.

Virtual Image Technology offered more than just on-line image archive services. Where do I go if I want services like document scanning, enterprise report management, and archive media records storage, etc.?

These services will continue to be offered by DSC Holdings (dba Virtual Image Technology).  You can find more information about DSC Holdings at the Virtual Image Technology Web site:  www.vimagetech.com.

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